Privacy Policy

SocialDogg Privacy Policy

Effective Date: [Insert Effective Date]

1. Introduction
SocialDogg ("we", "us", or "our") operates a mobile application and web platform that provide a secure marketplace for buying and selling dogs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our services. By using SocialDogg, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect
We may collect and process the following types of information:

  • Personal Information:

    • Name, email address, phone number, and physical address provided during registration, account setup, or when contacting customer support.

    • Profile information, including photos and verification details.

  • Transaction Information:

    • Payment details and transactional data when you buy or sell dogs through our platform. Note that payment processing is handled via Stripe Connect; please refer to Stripe’s Privacy Policy for details on their practices.

  • Communication Data:

    • Voice and video call data, including call logs and metadata, when you use our in-app communication features provided by getstream.io. Actual call content is not stored by us.

  • Telehealth Information:

    • Data and notes related to virtual vet consultations, including health records and screening information, if you use our telehealth services.

  • Usage and Device Information:

    • Information about your device, IP address, operating system, app usage, and other technical details collected automatically to improve and secure our services.

3. How We Collect Information
We collect information in several ways, including:

  • Directly from You: When you register, create a listing, make a transaction, or interact with our customer support.

  • Automatically: Through cookies, analytics, and similar technologies as you navigate our mobile app and website.

  • From Third Parties: We may receive information from third-party services (such as Stripe Connect and getstream.io) that help process transactions and provide communication features.

4. How We Use Your Information
We use the information we collect to:

  • Facilitate and manage transactions, including holding funds in escrow until conditions for release are met.

  • Provide, operate, and maintain our services.

  • Enhance and personalize your experience on SocialDogg.

  • Communicate with you about your account, transactions, and customer support inquiries.

  • Process payments securely through Stripe Connect and manage in-app communications via getstream.io.

  • Ensure compliance with legal obligations and enforce our Terms of Service.

  • Improve our services through data analysis and performance monitoring.

5. Disclosure of Your Information
We may share your information with:

  • Service Providers: Trusted third-party vendors who perform functions on our behalf (e.g., payment processing, communication services, telehealth services). These providers are contractually obligated to protect your information.

  • Legal and Regulatory Authorities: When required by law or if we believe disclosure is necessary to protect our rights, comply with legal processes, or investigate fraudulent or illegal activities.

  • Business Transfers: In connection with any merger, sale, or asset transfer, your information may be transferred as part of the transaction. In such cases, we will notify you and ensure that the new owner adheres to this Privacy Policy.

6. Third-Party Services
Our platform integrates with:

  • Stripe Connect: Used for processing payments and managing funds in escrow. Please review Stripe’s Privacy Policy for details on how they handle your information.

  • getstream.io: Provides our voice, video, and telehealth calling functionalities. We do not store call content, and you should review getstream.io’s policies for more details.

7. Security
We implement industry-standard security measures to safeguard your information. However, no method of transmission over the Internet or electronic storage is 100% secure. You are responsible for keeping your account credentials confidential.

8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. When no longer needed, we will securely dispose of your data.

9. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or delete your data. You can update your account information through the app settings or contact us at [contact email]. We will respond to your request in accordance with applicable laws.

10. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us, and we will take steps to remove it.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date." Your continued use of SocialDogg after the revised policy becomes effective constitutes your acceptance of the changes.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: support@socialdogg.com